Privacy Policy
At Dinaya , a brand owned by Pure Care Products, we are committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website www.dinayafeminineproducts.com (the “Website”) and when you purchase our products. By accessing or using our Website, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree to this policy, please do not use our Website.
1. Information We Collect
We collect personal information from you when you interact with our Website, including when you create an account, make a purchase, subscribe to our newsletter, or contact us for customer support.
1.1 Information You Provide Directly
Personal Identification Information: Name, email address, phone number, shipping address, billing address, and payment information (such as credit card details).
Account Information: Username, password, and other account setup details.
Order Information: Information related to your purchases, such as order history, transaction data, and delivery preferences.
Communications: When you contact us, we may collect records of the communication, including any emails or messages.
1.2 Information We Collect Automatically
When you use our Website, we may automatically collect certain information about your device, browsing actions, and usage patterns, including:
Device Information: IP address, browser type, operating system, and device model.
Usage Information: Pages viewed, time spent on the Website, and referring URLs.
Cookies and Tracking Technologies: Cookies, web beacons, and similar technologies that collect information about your interaction with the Website (see Section 6 for more details).
1.3 Information from Third-Party Sources
We may receive personal information about you from third parties, including our payment processors, shipping partners, and marketing partners, such as social media platforms.
2. How We Use Your Information
We use the information we collect for the following purposes:
2.1 To Process Transactions
Process and fulfill your orders, including delivery, order confirmation, and communication regarding your purchases.
Verify your payment information and process refunds.
2.2 To Improve Our Services
Personalize your experience by offering products and content tailored to your preferences.
Analyze usage patterns to improve Website functionality and user experience.
Maintain and improve the security of the Website.
2.3 To Communicate with You
Send you transactional emails regarding your orders and account, such as order confirmations, shipping updates, and account notifications.
Provide customer service and respond to your inquiries.
Send you marketing communications and promotional offers if you have opted in to receive them.
2.4 Legal Obligations
Comply with applicable laws, regulations, and legal processes.
Respond to legal requests, subpoenas, or law enforcement inquiries as required by law.
3. Sharing Your Information
We may share your personal information with third parties under the following circumstances:
3.1 Service Providers
We share your information with trusted third-party service providers who perform functions on our behalf, such as:
Payment processors (e.g., Stripe, PayPal)
Shipping companies (e.g., DHL, FedEx)
Marketing and advertising platforms (e.g., Google Ads, Facebook)
IT and hosting providers
These service providers are only authorized to use your information as necessary to provide services to us and must maintain the confidentiality of your information.
3.2 Business Transfers
In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred to the acquiring company as part of the transaction.
3.3 Legal Compliance
We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
4. International Transfers of Data
As we operate in both the USA and the United Arab Emirates (UAE), your personal information may be transferred to, and processed in, countries other than the one in which you reside. By providing us with your information, you consent to the transfer of your information to the USA or UAE for processing.
We comply with applicable legal requirements regarding the protection of personal information transferred between countries. If you are located in the European Economic Area (EEA), UK, or UAE, we ensure that adequate safeguards are in place for the protection of your personal data during international transfers.
5. Data Security
We take appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. These measures include:
Secure payment processing through encrypted transmission (SSL).
Regular monitoring of our systems for potential vulnerabilities.
Access controls to restrict access to personal information only to those employees or service providers who need it for legitimate business purposes.
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your data.
6. Cookies and Tracking Technologies
Our Website uses cookies and similar tracking technologies to enhance user experience, analyze site performance, and deliver personalized content.
6.1 Types of Cookies We Use
Essential Cookies: These cookies are necessary for the Website to function properly (e.g., session cookies).
Performance and Analytics Cookies: These cookies collect information about how visitors interact with our Website (e.g., Google Analytics).
Advertising Cookies: These cookies are used to deliver advertisements that more relevant to you and your interests.
6.2 Managing Cookie Preferences
You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of the Website.
7. Your Rights
Depending on the laws in your jurisdiction, you may have the following rights regarding your personal information:
7.1 Access
You have the right to request access to the personal information we hold about you and obtain a copy of it.
7.2 Correction
You have the right to request correction or update of any inaccurate or incomplete personal information.
7.3 Deletion
You have the right to request the deletion of your personal information, subject to certain legal requirements or exceptions.
7.4 Opt-Out of Marketing
You have the right to opt-out of receiving marketing communications from us. You can unsubscribe from marketing emails by following the instructions in those emails or by contacting us directly.
7.5 Data Portability
You may request a copy of your personal information in a structured, commonly used, and machine-readable format.
7.6 UAE-Specific Rights
If you are located in the UAE, you may have additional rights under the UAE Personal Data Protection Law (PDPL). These include the right to object to the processing of your personal data and the right to lodge a complaint with a supervisory authority.
8. Retention of Your Information
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Once the retention period expires, we will securely delete or anonymize your personal data.
9. Children’s Privacy
Our Website is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under the age of 18. If we learn that we have collected personal information from a child under the age of 18 without parental consent, we will take steps to delete that information.
10. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated “Effective Date” at the top. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.
11. Additional Provisions for UAE Customers
11.1 Compliance with UAE Laws
For customers in the United Arab Emirates, we process your personal data in compliance with the UAE Personal Data Protection Law (PDPL). You have additional rights under this law, including the right to restrict or object to the processing of your personal data and the right to lodge a complaint with the UAE Data Protection Authority.
12. Additional Provisions for USA Customers
12.1 Compliance with USA Laws
For customers in the United States, we comply with applicable federal and state privacy laws, including California Consumer Privacy Act (CCPA), where applicable. If you are a resident of California, you may have additional rights, including the right to access, delete, and opt-out of the sale of your personal information under the CCPA
13. Contact Us
If you have any questions or concerns regarding this Privacy Policy, or if you would like to exercise your rights, please contact us at:
Dinaya
Email: info@dinayafeminineproducts.com
Address: Meydan Grandstand , 6th floor, Meydan Road , Nad Al Sheba , Dubai , U.A.E