Terms and Conditions

1. Introduction

1.1 Welcome to Dinaya
Welcome to www.dinayafeminineproducts.com (“Website”). These Terms and Conditions (“Terms”) govern your use of our Website and the purchase of our products (“Products”). By accessing or using our Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Website.

1.2 Eligibility
You must be at least 18 years old to use this Website and purchase our Products. By using this Website, you represent and warrant that you are at least 18 years old.

1.3 Acceptance of Terms
By accessing the Website and/or purchasing Products, you agree to comply with and be legally bound by these Terms and all applicable laws and regulations. If you do not agree with any of these Terms, you are prohibited from using or accessing this site.

2. Definitions
“We,” “Us,” “Our”: Refers to Pure Care Products, the owner of the Website, and the brand Dinaya.
“You”, “Your”: Refers to the user accessing the Website or purchasing Products.
“Products”: Refers to the feminine care products offered for sale on the Website.
“Services”: Refers to any services provided by Dinaya through the Website.
“Content”: Refers to any text, graphics, images, or other materials uploaded or made available on the Website.

3. Changes to Terms
We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website after such changes constitutes your acceptance of the new Terms. It is your responsibility to review these Terms periodically.

4. Privacy Policy
Your use of the Website is also governed by our Privacy Policy. By using the Website, you consent to the practices described in the Privacy Policy.

5. Products and Services

5.1 Product Information
We strive to ensure that all information on the Website is accurate. However, we do not warrant that product descriptions or other content is error-free, complete, reliable, current, or free of other defects.

5.2 Availability
All products are subject to availability. We reserve the right to limit the quantities of any Products we offer. In the event that a Product is unavailable after you place an order, we will notify you and refund you for the affected Product(s).

5.3 Product Descriptions
All Products displayed on the Website are described as accurately as possible. However, we do not warrant that the descriptions, images, or other content available on the Website are accurate, complete, reliable, current, or error-free.

6. Ordering and Payment

6.1 Orders
By placing an order through the Website, you are offering to purchase a Product subject to these Terms. All orders are subject to acceptance by us, and we reserve the right to refuse or cancel any order for any reason, including but not limited to product or service availability, errors in the description or price of the Product, or other reasons.

6.2 Payment
We accept various payment methods as indicated on the Website, including major credit cards, PayPal, and other payment gateways. Payment must be received in full before we dispatch the Products. By providing payment information, you represent and warrant that you have the legal right to use the payment method provided.

6.3 Pricing
All prices are listed in USD (United States Dollars) for USA customers and AED (United Arab Emirates Dirham) for UAE customers. Prices are subject to change without notice. We are not liable for any pricing errors. In the event of a pricing error, we reserve the right to cancel or refuse any orders placed at the incorrect price.

6.4 Taxes
All applicable taxes are the responsibility of the customer. We will charge VAT or other taxes as required by law based on your shipping address.

7. Shipping and Delivery

7.1 Shipping Locations
We currently ship to the USA and UAE. Shipping fees and delivery times vary based on location and shipping method selected during checkout.

7.2 Shipping Fees
Shipping fees are calculated based on the weight, dimensions, and destination of your order. The applicable shipping fees will be displayed at checkout.

7.3 Delivery Times
Estimated delivery times are provided at checkout. While we strive to meet these estimates, we are not responsible for delays caused by shipping carriers or unforeseen circumstances beyond our control.

7.4 Risk of Loss
All Products purchased from us are made pursuant to a shipment contract. Risk of loss and title for Products pass to you upon our delivery to the carrier.

7.5 International Shipping
For UAE orders, additional customs duties, taxes, and fees may apply. These charges are the responsibility of the customer and are not included in the purchase price or shipping fees. We are not responsible for any delays or additional costs incurred due to customs processing.

8. Returns and Refunds

8.1 Return Policy
We accept returns within 30 days of purchase for Products that are unused and in their original packaging. To initiate a return, please contact our Customer Support at info@dinayafeminineproducts.com.

8.2 Refunds
Refunds will be processed using the same payment method used for the purchase. Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or defective Product). Refunds will be processed within 10 business days after we receive the returned Product.

8.3 Exchange Policy
If you receive a defective or incorrect Product, please contact us within 7 days of receipt for an exchange or replacement. We will cover the return shipping costs for defective or incorrect Products.

8.4 Non-Returnable Items
Certain Products may be non-returnable, such as personalized or perishable items. These exceptions will be clearly stated on the Product page.

9. Limitation of Liability

To the fullest extent permitted by law, Dinaya shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:
Your access to or use of or inability to access or use the Website;
Any conduct or content of any third party on the Website;
Any content obtained from the Website;
Unauthorized access, use, or alteration of your transmissions or content.
Our total liability for any claim arising out of or relating to these Terms or the Products is limited to the amount paid by you for the Products in question.

10. Disclaimers

10.1. Warranty Disclaimer
Our Products and Services are provided “as is” and “as available” without any warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that the Website will be uninterrupted, error-free, or free of viruses or other harmful components.

10.2. Medical Disclaimer
The Products are not intended to diagnose, treat, cure, or prevent any medical condition. Always consult with a healthcare professional before using any new product, especially if you have underlying health conditions or are pregnant or breastfeeding.

10.3. Third-Party Links
The Website may contain links to third-party websites or services that are not owned or controlled by Dinaya. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused by or in connection with the use of any such content, goods, or services available on or through any such websites or services.

11. Governing Law and Jurisdiction

11.1. USA Customers
For customers accessing the Website from the United States, these Terms shall be governed by and construed in accordance with the laws of the State of [Your State], USA, without regard to its conflict of law principles. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts located in [Your State], USA.

11.2. UAE Customers

For customers accessing the Website from the United Arab Emirates, these Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates, without regard to its conflict of law principles. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts located in the United Arab Emirates.

11.3. International Considerations
If you are accessing the Website from outside the USA or UAE, please be aware that you are responsible for complying with all local laws of your country. These Terms are governed by the laws of the USA and UAE and may not be appropriate for use in other jurisdictions.

12. Intellectual Property
All content on the Website, including but not limited to text, graphics, logos, images, and software, is the property of Dinaya or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works from any content without our prior written consent. Unauthorized use of any materials may violate copyright, trademark, and other laws.

13. Termination

We reserve the right to terminate or suspend your access to the Website at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users or us. Upon termination, your right to use the Website will immediately cease, and you must promptly discontinue all use of the Website.

14. Indemnification

You agree to defend, indemnify, and hold harmless Dinaya and its affiliates, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Website, including, but not limited to, any content submitted by you.

15. Severability

If any provision of these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions of these Terms will remain in full effect. The invalid or unenforceable provision will be modified to the extent necessary to make it enforceable while preserving its intent.

16. Waiver

No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term. Our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

17. Entire Agreement

These Terms constitute the entire agreement between you and regarding your use of the Website and supersede all prior and contemporaneous agreements, proposals, or communications, whether oral or written, between you and us.

18. Contact Us
If you have any questions about these Terms, please contact us at:
Dinaya
Email: info@dinayafeminineproducts.com
Address: Meydan Grandstand , 6th floor, Meydan Road , Nad Al Sheba , Dubai , U.A.E.